Terms & Conditions
Terms and Conditions
Domain Name Registration
We can organise your domain name registration on your behalf. The domain name will be registered in the client’s name or business name where applicable. Ongoing renewal fees apply according to the registration term selected, including any two-year renewal period where applicable.
Content Provision
All text, images, logos and other content must be supplied by the client in electronic format. Text content should be proofread and approved by the client before submission.
Any additional copywriting, image sourcing, photography or content creation required for the website will be charged separately.
Editing Fees
If the client requests changes to text, images or other content already submitted, additional editing fees may apply. Minor edits may incur a fee of $50 per page or per edit request, depending on the nature of the change and the client’s package inclusions.
Scope of Work and AI-Generated Requests
Website packages are delivered according to the inclusions listed in the client’s quote or proposal.
Additional requests, revisions or changes arising from AI-generated advice, design checklists, website graders, SEO audits or third-party marketing recommendations are outside the original scope unless already included in the agreed quote. Additional charges may apply.
Clients are encouraged to provide their own written content and imagery. Layout, formatting and styling will be based on the structure, design style and example website link provided by the client, unless otherwise agreed in writing.
Copyright Responsibility
The client is responsible for ensuring they have permission to use all content supplied to us, including photographs, graphics, logos, videos, music and written text.
inStyle Web Design accepts no responsibility for copyright infringement arising from material supplied by the client, subject to any responsibilities that cannot lawfully be excluded.
Ownership
Upon full payment of all invoices, the client retains ownership of the website content they have supplied, including their images and text.
The website files installed on the client’s hosting account are for the client’s use, subject to any third-party software, theme, plugin, font, stock image or licence restrictions.
Payment and Invoicing
A 50% deposit is required before work commences. The remaining balance is due upon completion of the website, before handover or launch, unless otherwise agreed in writing.
Payments may be made by direct deposit or PayPal.
If an invoice remains unpaid for 10 days after its due date, a $20 late fee may apply. If payment is not received within 21 days of the due date, hosting and related services may be suspended, restricted or terminated.
Delivery and Development Timeframes
Estimated project completion is generally within two weeks from commencement, provided the client supplies all required content, feedback and approvals promptly.
Delays in receiving content, approvals or required information from the client may delay completion.
Additional requirements, including extra forms, custom functionality, advanced search features, booking systems, integrations, ecommerce features or other complex items, are not included unless specifically stated in the quote and may be quoted separately.
Email Setup
We can create and configure email accounts within the hosting control panel where included in the client’s package.
The client is responsible for updating their devices and email software with the correct settings. Assistance can be provided if required and may be charged separately where it extends beyond the original inclusions.
Hosting Requirement
We only build websites hosted on our servers or within our hosting environment. Clients must purchase one of our hosting plans if they would like us to build and maintain their website, unless otherwise agreed in writing.
Password Security
The client is responsible for maintaining secure passwords for all website, hosting and email logins.
If insecure or weak passwords pose a security risk, we reserve the right to request that passwords be updated or, where necessary, suspend access until the issue is rectified.
Maintenance and Security
Maintenance and updates help reduce security risks but do not guarantee that a website will remain free from hacking, malware or other security breaches.
Hacked-site recovery, malware removal, restoration and repairs following a security breach are not included in standard website design or hosting fees. These services are charged separately, with the work assessed and a quote provided for your approval before proceeding.
Nothing in these terms excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.
Acceptable Use
The client must not use our hosting, email or website services for unlawful, offensive, fraudulent or prohibited activities, including copyright infringement, trademark infringement, malicious activity or the distribution of unlawful material.
Using our services for spam, unsolicited bulk email, malware, phishing, abusive conduct or other harmful activity is prohibited and may result in suspension or termination of services without notice.
Spam Policy
We maintain a zero-tolerance policy on spam and unsolicited bulk email. Any account used to send spam, or that causes our mail servers or domains to be blacklisted, may be suspended or terminated immediately.
Clients are responsible for ensuring their email marketing complies with applicable laws, including consent and unsubscribe requirements.
Backups and Data Loss
Server-level backups may be performed as part of the hosting service. However, the client remains responsible for maintaining their own copies of important website content, emails and data.
Where a restore is possible, restoration work may incur an additional fee.
Subject to any responsibilities that cannot lawfully be excluded, inStyle Web Design is not responsible for data loss caused by client deletion, third-party interference, hacking, plugin conflicts, software corruption or events outside our reasonable control.
Bandwidth and Resource Usage
Hosting plans include resource allowances appropriate to the selected package, including bandwidth where applicable.
If the client exceeds their allocated allowance or uses excessive server resources, we reserve the right to suspend the account, require an upgrade, charge additional fees or terminate the service.
Unused bandwidth or resources do not roll over to the next billing period.
Website Access, Third-Party Changes and Liability
Once website login details, hosting access, control panel access, WordPress administrator access or other backend credentials have been provided to the client or an authorised third party, the client is responsible for changes made by themselves or any person or service provider they engage.
This includes SEO providers, marketing agencies, developers, virtual assistants, plugin installers, advertising managers, IT support and other contractors.
Subject to any responsibilities that cannot lawfully be excluded, inStyle Web Design is not liable for issues caused by client or third-party modifications, installations, updates or configuration changes. These may include errors, website damage, downtime, loss of functionality, plugin or theme conflicts, form issues, email issues, design problems, malware or reduced performance.
Work required to investigate, troubleshoot, repair, restore, clean or correct issues arising from these changes will be treated as additional billable work and charged at our standard hourly rate or an agreed quoted fee.
Limited Website Warranty
We provide a limited warranty of 14 days from website handover or launch for defects directly caused by our work.
During this period, we will correct coding errors, broken functionality or configuration issues directly caused by the services we provided, at no additional charge.
This limited warranty does not cover issues caused by:
Changes made by the client after handover.
Changes made by third parties, including third-party SEO work.
Plugin, theme or software updates made after handover by the client or third parties.
Hosting or server changes not made by us.
Hacks, malware, brute-force attacks or security breaches.
Third-party software, services or platforms.
Content edits, layout changes and requests for new functionality outside the original scope are not included in this warranty.
Repair or support work outside this limited warranty period or its scope may be charged separately, subject to the client’s rights under the Australian Consumer Law.
This limited warranty is additional to, and does not exclude, restrict or modify, any rights or remedies the client may have under the Australian Consumer Law.
Disclaimer and Limitation of Liability
inStyle Web Design will use reasonable care and skill in providing its services. However, to the maximum extent permitted by law, we do not guarantee that hosting, email, website functionality, third-party software or third-party services will always be uninterrupted, error-free or free from security risks.
To the maximum extent permitted by law, inStyle Web Design will not be liable for indirect, incidental, special or consequential loss, including loss of profits, loss of business opportunity, loss of data or business interruption arising from the use of our services, third-party outages, software failures, hosting interruptions or client or third-party changes.
Nothing in these terms excludes, restricts or modifies any non-excludable rights or remedies, including those under the Australian Consumer Law.
General
These Terms and Conditions apply to all website design, hosting, maintenance and related services supplied by inStyle Web Design unless otherwise agreed in writing.
By paying a deposit, approving a quote or using our services after being provided with these Terms and Conditions, the client accepts these terms.
